Communication Skills in Business Life
To bring participants to a competent level in the skills that play a key role in communication, so that they can have a communication ground in the workplace based on understanding and agreement.
Target audienceAnyone who, due to their job and position, has to communicate effectively with others in a wide variety of situations.
Duration2 days (09:00 - 16:00)
Participants12 people per group
Training content
- Contact
- The Meaning of the Message
- Acceptance
- Rejection, Indifference
- Healthy Feedback
- I-Message
- Listening
- Mental Barriers in Listening
- Active Listening
- For Higher-Quality Communication
- Factors That Negatively Affect Quality Communication
- Credible Expression and Presence
- Effective Expression
- Characteristics of Positive Body Language
- Understanding and Style in Communication
- Corporate Communication
- Internal Communication
- Planning in Corporate Communication
- Communication Barriers in Organizations
- Defensive Communication in Organizations
- Barriers to Internal Communication
- Winning Internal Communication
- Improving Corporate Communication
At the end of this training, participants
- Will be able to define the meaning of communication.
- Will be able to analyze their own behavioral profiles and how they interact with others.
- Will identify behaviours that hinder positive relationships.
- They will be able to cope with conflicts while earning respect and trust from those around them.
Training method
Discussion and evaluationsProfile analysisPersonality questionnairesGroup work and analysesIndividual and group exercisesGames and assessments