Conflict Resolution
As a result of increasingly complex organisational structures, conflicts between individuals and groups are among the issues that take up most of employees’ time in many organisations. This training programme aims to give employees a perspective on how to handle conflicts according to their causes, and to help them develop skills by introducing them to structured techniques for resolving intergroup conflicts.
Target audienceAnyone who wishes to acquire the techniques needed to understand and manage conflicts in the organization.
Duration1 days (09:00 - 16:00)
Participants12 people per group
Training content
- Analysis of the Parties
- Motives
- Persuasion
- Trump Cards in Conflict Management
- Knowledge
- Power
- Time
- Know Yourself
- Lion, the Results-Driven Person
- The Peacock: A Person of Innovation and Change
- Yunus, a Person of Relationships and Attention
- Owl, the Method Person
At the end of this training, participants
- By using interpersonal skills effectively, they will be able to obtain a more positive attitude and commitment from people who create problems.