Focus and Empathy in Communication
To bring participants to a competent level in empathy, which plays a key role in communication, so that they can have a communication ground in the workplace based on understanding and agreement.
Target audienceAnyone who, due to their job and position, wishes to communicate effectively with others in a wide variety of situations by developing their empathy skills.
Duration1 days (09:00 - 16:00)
Participants12 people per group
Training content
- Definition of Empathy
- Rapport and Harmony for Empathy
- Characteristics of Empathy
- Barriers to Empathy and Ways to Overcome Them
- The Emotional Bank Account
- Empathy and Personality Typologies
- Where Can We Benefit from Empathy?
- The Steps of Empathy
At the end of this training, participants
- Defining focus and empathy in communication.
Training method
Discussion and evaluations“Focal Points in Communication Profile” analysisGames and assessments