Complaint Management

Our aim in this training is to stop treating customer complaints as matters to be feared, hidden or swept under the rug, and to focus on what needs to be done to handle and resolve complaints like true professionals. We all now know that one of the most vital links with customers is “Effective Customer Complaint Management Processes.” Going beyond procedures, notice boards and internal correspondence, and regardless of whether one is an employee or a first-line manager, the focus topics of this training are how a customer complaint should be handled at all levels, how the process should be managed, and how the complaint can be resolved to create a happy customer.

Training content

• Definition of Harmony and Accord
• Characteristics of Harmony and Accord
• Where Can We Benefit from Harmony and Accord?
• Steps of Harmony and Accord
• Managing the Process of Harmony and Accord

At the end of this training, participants

• Defining rapport and harmony in communication.

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